Code of Conduct

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HKIT seeks to promote the highest standards in the profession and so HKIT members are expected to adhere to high levels of professional standards.

How we regulate

All our members, whether based in HK or abroad, are required to adhere to and uphold the HKIT Code of Conduct.

HKIT is responsible for ensuring that our members adhere to the HKIT Code of Conduct. However, it is important to recognise what HKIT can and cannot investigate.

Contractual disputes

HKIT is unable to get involved in disputes of a contractual nature between our members and their direct clients. If you are a client and have a complaint about one of our members, you should communicate directly and solely with that member to resolve any outstanding issues.

Professional conduct complaints

Allegations of breaches of the HKIT Code of Conduct are taken very seriously. There is a procedure for dealing with reported breaches of the Code. A report of a breach may be notified by an HKIT member, by a non-member or by the Institute itself.

If you wish to notify HKIT of a potential breach, you should download the notification form and use this to submit your complaint. For more information, please email member@hkithk.com.

HKIT is committed to providing excellent customer service. If, in your direct contact with us, you are unhappy with any aspect of our service, please email compliant@hkithk.com so that we can investigate your complaint and do everything possible to rectify the situation for you.